Uninstaller Manager of AU 5.2 extremely slow

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FAM07
Posts: 114
Joined: Fri Jul 06, 2007 12:51 pm

Uninstaller Manager of AU 5.2 extremely slow

Post by FAM07 » Thu Apr 15, 2010 3:27 am

Hello,
I have the last AU 5.2, running on Windows Vista Home Premium 64-bit. I observed the same problem whit the previous version 5.1.
When I enter to Uninstaller Manager, this application freezes and the program list does not appear, or if appears I can not browse it, the application blocks. Sometimes I have to wait during aprox. 30 min to see the installed program list. Therefore, the most frequent issue is that Uninstaller Manager seems to be freezed or blocked and can not use it. And I have to close AU.
Please let me know if this has been reported by other users or if there is a fix for it. Also please let me know if there is anything I can do to solve this problem or to assist in providing you more information to determine what is going on. :|
Thanks.

hari
Site Admin
Posts: 685
Joined: Sat Dec 13, 2003 2:15 am

Re: Uninstaller Manager of AU 5.2 extremely slow

Post by hari » Thu Apr 15, 2010 6:57 am

That's strange, no one has reported this issue before.
Please email support, I will send a test version to check the issue.

Also, try after temporarily disabling the Antivirus software, may be it is blocking the scan; just a shot in the dark.
regards,
Hari, Acelogix Team

FAM07
Posts: 114
Joined: Fri Jul 06, 2007 12:51 pm

Re: Uninstaller Manager of AU 5.2 extremely slow

Post by FAM07 » Thu Apr 15, 2010 11:54 pm

Hello, I tried disabling the antivirus (Norton Internet Security 2010) but without effect, the issue persist. I will send you an email for supporting as you have suggested.

Regards

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