update

pct_doc · Post by **pct_doc** » Sat Feb 28, 2004 8:46 pm

Hi,

When I try to perform a webupdate I get the following message - unable to retrieve information from http://www.acelogix.com.

It was working when I first purchased Ace Utilities but then just stopped and hasn't worked since... any ideas?

Help appreciated

Thanks

Cal · Post by **Cal** » Sun Feb 29, 2004 1:14 am

Hi loadedlimey

Try emtying your web browser's cache and see if that will help.

Post by **hari** » Sun Feb 29, 2004 5:15 am

hi,

Are you behind a firewall ? If so, it won't be able to connect.

May be at the time when you checked, our server was busy. Did you try again later ?

pct_doc · Post by **pct_doc** » Sun Feb 29, 2004 11:48 am

Hi,

Thanks for the replies, it was my firewall that was blocking the connection. I disabled it and hey presto, it worked.

Thanks

cato · Post by **cato** » Sat Mar 20, 2004 7:20 pm

Each time I try to seek an update, I get an error connecting to the server: Error 12007. Then my dial up connection disconnects. I did try disabling my firewall software and clearing the internet cache. Any other ideas?

Cal · Post by **Cal** » Sun Mar 21, 2004 1:38 am

If you're having this problem then you don't have the latest update of Ace Utilities. So, go to http://www.acelogix.com/ and download the latest version from there and install it and this should solve your problem!

Post by **hari** » Mon Mar 22, 2004 6:40 am

hi,

As for the "server: Error 12007", we will find a fix. Are you using MSN ?

cato · Post by **cato** » Sat Mar 27, 2004 4:27 pm

I followed the link and reloaded Ace Utilities to the current version. That worked with no more server error. My ISP is Everyone's Internet. I had never seen that error before, but I am back in business. Thanks for the help.

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