Ace Crash before end of trial period

DD · Post by DD » Fri Feb 20, 2004 7:18 am

Hello,
I was having a great time and loving the demo Ace Utilities, (Good Stuff). How ever Trying to get the Ace to load now I keep getting a "General extraction error Location IMP1"

I have uninstalled and reinstalled the program a few times with no result

Win 2000 / on a IBM Thinkpad

Thanks for the help
D

Cal · Post by **Cal** » Fri Feb 20, 2004 10:47 am

Hi DD

How long had you been using the app before this occurred? And by the way, once you get an error like that in the "Trial period" uninstalling and reinstalling won't help.

Also, its obvious that you liked Ace Utility's functions and benefits up until the point of it's not loading anymore. So, why not purchase it you'll never have to pay anymore! Because after purchasing ALL upgrades are FREE!

Post by **hari** » Fri Feb 20, 2004 5:45 pm

hi,

Within 2 days, I will send you a debug version that will tell us more about the error.

DD · Post by DD » Fri Feb 20, 2004 9:32 pm

Hi ,
Cal & Hari
Great thanks for the Help
I think it was on about day 17-18 when I got the load error

Post by **hari** » Sat Feb 21, 2004 3:37 am

hi,

please download the file

http://www.acelogix.com/downloads/au_debug.zip

Now extract it to a folder and run au.exe. It will create a new file in that folder. Send it to me or post its contents here.

Note, this is for testing only dont perform any cleaning with it.

DD · Post by DD » Sun Feb 22, 2004 7:56 am

Ran the debug,, Data from the log file :

LoadProgramInfo 1
Checkpoint 1: 0.000 seconds
LoadProgramInfo 2
LoadProgramInfo 3
Checkpoint Pre-CRC: 0.050 seconds
CRC1=C92DDAB9
CRC2=454BD232
Module 7C570000: 'C:\WINNT\system32\KERNEL32.dll'
Module 7C570000: 'C:\WINNT\system32\KERNEL32.dll'
CRC3=454BD232
Module 7C570000: 'C:\WINNT\system32\KERNEL32.dll'
Module 7C570000: 'C:\WINNT\system32\KERNEL32.dll'
CRC4=454BD232
CRC5=20A5028C
Checkpoint Post-CRC: 0.200 seconds
LoadProgramInfo 4
Checkpoint Post-Mapping: 0.070 seconds
LoadProgramInfo 5
Checkpoint InRead(): 0.050 seconds
In Read(); data pointer is 005061C2 (029B90E7)
Checkcode is 029B90E7, should be 029B90E7
Read(): csize is 2152 (0x00000868). Extracting blocks, datasectionptr is 0x005061CA (5267914)...
Read(): Reading information...
Read(): Checkpoint 1...
Read(): Checkpoint 1.1...
Checkpoint Pre-Fingerprints: 0.281 seconds
Checkpoint Post-Fingerprints: 0.150 seconds
Read(): Checkpoint 1.2...
Read(): Checkpoint 1.3...
Read(): Checkpoint 2...
Read(): Checkpoint 3...
Read(): Checkpoint 4...
Read(): Checkpoint 5...
Read(): Checkpoint 6...
Read(): Initializing reg...
Read(): Initializing finished, returning true...
LoadProgramInfo 6
Checkpoint Pre-XLoad: 0.581 seconds
Checkpoint xLoadBegin: 0.050 seconds
Startup checkpoint 1: Entering xLoadProgramInfo (simulateexpired=false)...
Startup checkpoint 1.1: IsUnlockedAccount
Startup checkpoint 1.2: ReadRegistryKey
Checkpoint Pre-ReadRegistryKey: 0.250 seconds
Before reading...
Checkpoint Pre-ReadKey: 0.140 seconds
Module 7C2D0000: 'C:\WINNT\system32\ADVAPI32.dll'
Module 7C2D0000: 'C:\WINNT\system32\ADVAPI32.dll'
Checkpoint Post-ReadKey: 0.170 seconds
After reading, found=1...
Calling PvtCheckCertificate(32BC52E7), GetLockType() returns 0
PvtCheckCertificate returning 1
PvtCheckCertificate returns true!
Returning, found=1, good=1
Startup checkpoint 1.3: UEF3
Startup checkpoint 2: Setting up...
Startup checkpoint 3: Checking SMARTSN stuff...
Startup checkpoint 4: Checking ID...
Startup checkpoint 5: Entering CheckNetLicense loop...
*** DI: 32 ***
*** Show messages
Checking for password...
Checking expiration...
subCheckExpired called, cleared all expiration variables
Setting EXPIRED!
Not expired.
Checkpoint Post-licensing: 1.212 seconds
Startup checkpoint 6: Finished CheckNetLicense loop...
Checkpoint Post-license messages done: 0.120 seconds
Startup checkpoint 7: Certificate-level bitmap done...
Startup checkpoint 8: Setting non-expiration variables...
Loading checkpoint A: Entering unpacking stage...
Checkpoint EnterUnpack: 0.271 seconds
Loading checkpoint B: Initializing information...
Loading checkpoint C: Unpacking sections...
Loading checkpoint D: Unpacking imports, importsize is 0x00001E6C, importkey is 869C0A87...
Checkpoint UnpackImports: 0.450 seconds
Module 61C00000: 'c:\winnt\system32\comdfe.dll'
Module 7C570000: 'C:\WINNT\system32\KERNEL32.dll'
Loading checkpoint D2: importbuffersize is 7788, importkey is 9B0B0A87
importkey=B1E27258, IMPORTKEYXOR=377E78DF
Checkpoint Post-XLoad: 0.301 seconds
LoadProgramInfo 7
LoadProgramInfo 8
LoadProgramInfo 9
LoadProgramInfo 9a, mapped=false
LoadProgramInfo 9b
Entering CleanupProgramInfo critical section
Entered CleanupProgramInfo critical section
CleanUpProgramInfo: No certificate
Exiting CleanUpProgramInfo critical section
Exited CleanUpProgramInfo critical section

Post by **hari** » Sun Feb 22, 2004 9:32 am

hi,

Didn't the debug version crash ?

DD · Post by DD » Sun Feb 22, 2004 3:57 pm

Yes, it did

Post by **hari** » Mon Feb 23, 2004 4:36 am

hi,

Please email me, I have to send a file as attachment.

DD · Post by DD » Mon Feb 23, 2004 6:04 am

Hari,
I sent you an email via your support page with my address.
Here it is also

Thanks again,
D

Post by **hari** » Mon Feb 23, 2004 6:14 am

hi,

First of all, dont give your email in public places, I mean on pages which will get crawled by email catchers.

I have emailed you with an attachment.

DD · Post by DD » Mon Feb 23, 2004 10:26 pm

Hari,
Thanks for all the help.

could you edit out my email address from the Fri Feb 20, 2004 8:32 pm posting
Thanks