Software Forum

Hi,

When I try to perform a webupdate I get the following message - unable to retrieve information from http://www.acelogix.com.

It was working when I first purchased Ace Utilities but then just stopped and hasn't worked since... any ideas?

Help appreciated

Thanks

Hi loadedlimey

Try emtying your web browser's cache and see if that will help.

hi,

Are you behind a firewall ? If so, it won't be able to connect.

May be at the time when you checked, our server was busy. Did you try again later ?

Hi,

Thanks for the replies, it was my firewall that was blocking the connection. I disabled it and hey presto, it worked.

Thanks

Each time I try to seek an update, I get an error connecting to the server: Error 12007. Then my dial up connection disconnects. I did try disabling my firewall software and clearing the internet cache. Any other ideas?

If you're having this problem then you don't have the latest update of Ace Utilities. So, go to http://www.acelogix.com/ and download the latest version from there and install it and this should solve your problem!

hi,

As for the "server: Error 12007", we will find a fix. Are you using MSN ?

I followed the link and reloaded Ace Utilities to the current version. That worked with no more server error. My ISP is Everyone's Internet. I had never seen that error before, but I am back in business. Thanks for the help.