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Can't Run after upgrading to version 3.0
Posted: Sat Nov 19, 2005 4:12 am
by hwl
When I upgrade from Ace Utilities 2.60 to 3.0 it installs fine. When I run the program I get the following errors:
"R6034, an application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information"
"Error, cannot find import; DLL may be missing, or wrong version file "zlib.dll", error 1114.
Any help is appreciated
Jeff
Posted: Sat Nov 19, 2005 5:38 am
by Cal
Hi Sitedev, please uninstall v2.6 completely and do a full install of v3.0!
Posted: Sat Nov 19, 2005 2:39 pm
by yawalulut
Got the same problem here too. Full uninstall / reinstall didn't work. Even after system restart etc. Just get the zib.dll error. Any help appreciated
Posted: Sat Nov 19, 2005 5:31 pm
by hwl
Tried that; however, "no joy". Same errors.
Posted: Sat Nov 19, 2005 7:29 pm
by Cal
After uninstalling AU did you check to see if the AU directory folder was still there, if so, please delete it too?
Posted: Sat Nov 19, 2005 7:35 pm
by hwl
Yep, the directory and icon all removed, re-install and still same errors.
This is supposed to run on 2003 right?
Should I try to install it on my x64 box and see what happens?
Posted: Sat Nov 19, 2005 7:39 pm
by Cal
Sitedev wrote:
This is supposed to run on 2003 right?
Yes, it should.
Sitedev wrote:Should I try to install it on my x64 box and see what happens?
Yes, try that.
Posted: Sat Nov 19, 2005 7:46 pm
by hwl
I tried to install it on my Windows 2003 x64 box and the same exact errors.
Posted: Sat Nov 19, 2005 7:49 pm
by Cal
How about going to the homepage of AU and download it again, and see that you delete your browser's cache.
Posted: Sat Nov 19, 2005 8:25 pm
by hwl
Deleted cache, downloaded new file and still "NO JOY". I did install it on a 32bit XP box and it worked right away. I am wondering if it has something to do with the version of OS? Version 2.6 runs fine on everything including Windows 2003 X64 edition; however 3.0 will not run on neither 32 or 64 bit versions of Windows 2003. I will revert to 2.6 and try 3.0 when it gets fixed.
Thanks for your help,
Jeff
Posted: Sat Nov 19, 2005 8:35 pm
by Cal
"Supports the following Windows releases: Windows 98, ME, 2000, XP (Pro & Home), and 2003."
There must be a bug somewhere then. It'll have to be checked out.
Posted: Sat Nov 19, 2005 9:24 pm
by hwl
Cal,
Thanks, please let me know if you need me to do any testing or anything.
I appreciate the fine products from Acelogix.
Jeff
Posted: Mon Nov 21, 2005 4:44 am
by hari
Sitedev,
we will check the issue on Win2003.
FYI, We will be releasing a seperate 64 bit version next week.
Posted: Mon Nov 21, 2005 6:16 am
by hwl
Excellent! Thanks.
Posted: Tue Nov 22, 2005 1:51 pm
by hari