Can't Run after upgrading to version 3.0

hwl · Post by **hwl** » Sat Nov 19, 2005 4:12 am

When I upgrade from Ace Utilities 2.60 to 3.0 it installs fine. When I run the program I get the following errors:

"R6034, an application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information"

"Error, cannot find import; DLL may be missing, or wrong version file "zlib.dll", error 1114.

Any help is appreciated
Jeff

Cal · Post by **Cal** » Sat Nov 19, 2005 5:38 am

Hi Sitedev, please uninstall v2.6 completely and do a full install of v3.0!

yawalulut · Post by **yawalulut** » Sat Nov 19, 2005 2:39 pm

Got the same problem here too. Full uninstall / reinstall didn't work. Even after system restart etc. Just get the zib.dll error. Any help appreciated

hwl · Post by **hwl** » Sat Nov 19, 2005 5:31 pm

Tried that; however, "no joy". Same errors.

Cal · Post by **Cal** » Sat Nov 19, 2005 7:29 pm

After uninstalling AU did you check to see if the AU directory folder was still there, if so, please delete it too?

hwl · Post by **hwl** » Sat Nov 19, 2005 7:35 pm

Yep, the directory and icon all removed, re-install and still same errors.

This is supposed to run on 2003 right?

Should I try to install it on my x64 box and see what happens?

Cal · Post by **Cal** » Sat Nov 19, 2005 7:39 pm

Sitedev wrote: This is supposed to run on 2003 right?

Yes, it should.

Sitedev wrote:Should I try to install it on my x64 box and see what happens?

Yes, try that.

hwl · Post by **hwl** » Sat Nov 19, 2005 7:46 pm

I tried to install it on my Windows 2003 x64 box and the same exact errors.

Cal · Post by **Cal** » Sat Nov 19, 2005 7:49 pm

How about going to the homepage of AU and download it again, and see that you delete your browser's cache.

hwl · Post by **hwl** » Sat Nov 19, 2005 8:25 pm

Deleted cache, downloaded new file and still "NO JOY". I did install it on a 32bit XP box and it worked right away. I am wondering if it has something to do with the version of OS? Version 2.6 runs fine on everything including Windows 2003 X64 edition; however 3.0 will not run on neither 32 or 64 bit versions of Windows 2003. I will revert to 2.6 and try 3.0 when it gets fixed.

Thanks for your help,
Jeff

Cal · Post by **Cal** » Sat Nov 19, 2005 8:35 pm

"Supports the following Windows releases: Windows 98, ME, 2000, XP (Pro & Home), and 2003."

There must be a bug somewhere then. It'll have to be checked out.

hwl · Post by **hwl** » Sat Nov 19, 2005 9:24 pm

Cal,

Thanks, please let me know if you need me to do any testing or anything.

I appreciate the fine products from Acelogix.

Jeff

Post by **hari** » Mon Nov 21, 2005 4:44 am

Sitedev,
we will check the issue on Win2003.
FYI, We will be releasing a seperate 64 bit version next week.

hwl · Post by **hwl** » Mon Nov 21, 2005 6:16 am

Excellent! Thanks.

Post by **hari** » Tue Nov 22, 2005 1:51 pm

Try

http://www.acelogix.com/downloads/au.exe