Software Forum

Ace Utilities keeps crashing while scanning for duplicate files on my two hard drives. I have tried CRC and MD5 settings. MD5 used to work, so it's probably a conflict with one file, but not sure which. I have a lot of Japanese material that could be confusing it.

Operating System- MS Windows XP Professional 32-bit SP3
CPU- AMD Athlon 64 X2 5800+
RAM- 2.0GB Dual-Channel DDR2 @ 375MHz (5-5-5-18)
Motherboard- EVGA 113-M2-E113 (Socket AM2 )
Graphics:
Acer X193W+ @ 1680x1050
256MB nForce 730a (nVidia)
768MB GeForce 9600 GSO (XFX Pine Group)

Hard Drives:
977GB SAMSUNG SAMSUNG HD103SJ (IDE)
733GB Seagate ST3750640AS (SATA)

Error signature: AppName: au.exe AppVer: 5.2.3.472 ModName: au.exe
ModVer: 5.2.3.472 Offset: 000e70fa



Error log:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="au.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="au.exe" SIZE="3105488" CHECKSUM="0xDA93F93A" BIN_FILE_VERSION="5.2.3.472" BIN_PRODUCT_VERSION="5.2.3.472" PRODUCT_VERSION="5, 2, 3, 472" FILE_DESCRIPTION="Acelogix Software's Ace Utilities For System Maintenance" COMPANY_NAME="Acelogix Software" PRODUCT_NAME="Ace Utilities" FILE_VERSION="5, 2, 3, 472" ORIGINAL_FILENAME="au.exe" INTERNAL_NAME="Ace Utilities" LEGAL_COPYRIGHT="(C) 2002 - 2010 Acelogix Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x30003D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.2.3.472" UPTO_BIN_PRODUCT_VERSION="5.2.3.472" LINK_DATE="04/22/2010 05:28:45" UPTO_LINK_DATE="04/22/2010 05:28:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="au32.exe" SIZE="93184" CHECKSUM="0x4C9B0D22" MODULE_TYPE="WIN32" PE_CHECKSUM="0x260EC" LINKER_VERSION="0x0" LINK_DATE="04/17/2010 05:53:07" UPTO_LINK_DATE="04/17/2010 05:53:07" />
<MATCHING_FILE NAME="da.exe" SIZE="2124800" CHECKSUM="0xB8FF9D44" BIN_FILE_VERSION="1.0.0.120" BIN_PRODUCT_VERSION="1.0.0.120" PRODUCT_VERSION="1, 0, 0, 120" FILE_DESCRIPTION="Disk Analysis Application" COMPANY_NAME="Acelogix Software" PRODUCT_NAME="Disk Analysis" FILE_VERSION="1, 0, 0, 120" ORIGINAL_FILENAME="da.exe" INTERNAL_NAME="DiskAnalysis" LEGAL_COPYRIGHT="(c) 2010. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x215E49" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.120" UPTO_BIN_PRODUCT_VERSION="1.0.0.120" LINK_DATE="04/17/2010 07:30:43" UPTO_LINK_DATE="04/17/2010 07:30:43" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="hstdel.exe" SIZE="60928" CHECKSUM="0x48FFD697" MODULE_TYPE="WIN32" PE_CHECKSUM="0x11954" LINKER_VERSION="0x0" LINK_DATE="05/21/2009 01:27:08" UPTO_LINK_DATE="05/21/2009 01:27:08" />
<MATCHING_FILE NAME="Office2007Blue.dll" SIZE="327800" CHECKSUM="0xBE1A5F4F" BIN_FILE_VERSION="12.0.1.0" BIN_PRODUCT_VERSION="12.0.1.0" PRODUCT_VERSION="12, 0, 1, 0" FILE_DESCRIPTION="Office 2007 Blue Ribbon Style" COMPANY_NAME="Codejock Software" PRODUCT_NAME="Office 2007 Blue Style for Xtreme RibbonBar" FILE_VERSION="12, 0, 1, 0" ORIGINAL_FILENAME="Office2007Blue.dll" INTERNAL_NAME="Office2007Blue.dll" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5301E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.0" UPTO_BIN_PRODUCT_VERSION="12.0.1.0" LINK_DATE="06/05/2008 09:55:33" UPTO_LINK_DATE="06/05/2008 09:55:33" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="rc.exe" SIZE="379392" CHECKSUM="0x34C8B10A" BIN_FILE_VERSION="1.6.0.0" BIN_PRODUCT_VERSION="1.6.0.0" PRODUCT_VERSION="1, 6, 0, 0" FILE_DESCRIPTION="Registry Defrag and Compactor Application" COMPANY_NAME="Acelogix" PRODUCT_NAME="Registry Defrag and Compactor Application" FILE_VERSION="1, 6, 0, 0" ORIGINAL_FILENAME="rc.exe" INTERNAL_NAME="Registry Defrag and Compactor" LEGAL_COPYRIGHT="Copyright (C) 2010 Acelogix Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x69CAF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.6.0.0" UPTO_BIN_PRODUCT_VERSION="1.6.0.0" LINK_DATE="03/28/2010 05:01:55" UPTO_LINK_DATE="03/28/2010 05:01:55" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="regbak.exe" SIZE="270336" CHECKSUM="0x465C227E" BIN_FILE_VERSION="1.3.0.0" BIN_PRODUCT_VERSION="1.3.0.0" PRODUCT_VERSION="1, 3, 0, 0" FILE_DESCRIPTION="Registry Backup & Restore Application" COMPANY_NAME="Acelogix Software" PRODUCT_NAME="Registry Backup & Restore" FILE_VERSION="1, 3, 0, 0" ORIGINAL_FILENAME="Regbak.exe" INTERNAL_NAME="RegBackup" LEGAL_COPYRIGHT="Copyright 2010" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x43231" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.3.0.0" UPTO_BIN_PRODUCT_VERSION="1.3.0.0" LINK_DATE="04/17/2010 05:58:40" UPTO_LINK_DATE="04/17/2010 05:58:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Uninstall.exe" SIZE="85975" CHECKSUM="0xD1C464F5" BIN_FILE_VERSION="5.2.3.472" BIN_PRODUCT_VERSION="5.2.3.472" FILE_DESCRIPTION="System maintenance and Optimizer utility" COMPANY_NAME="Acelogix Software" PRODUCT_NAME="Ace Utilities" FILE_VERSION="5.2.3" LEGAL_COPYRIGHT="© Acelogix Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5232F0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="5.2.3.472" UPTO_BIN_PRODUCT_VERSION="5.2.3.472" LINK_DATE="12/05/2009 22:50:46" UPTO_LINK_DATE="12/05/2009 22:50:46" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="wipe.dll" SIZE="295424" CHECKSUM="0x587EEB9A" MODULE_TYPE="WIN32" PE_CHECKSUM="0x483E3" LINKER_VERSION="0x0" LINK_DATE="04/20/2010 04:24:26" UPTO_LINK_DATE="04/20/2010 04:24:26" />
<MATCHING_FILE NAME="wipext.dll" SIZE="110816" CHECKSUM="0x5B553605" BIN_FILE_VERSION="1.0.0.4" BIN_PRODUCT_VERSION="1.0.0.4" PRODUCT_VERSION="1, 0, 0, 4" FILE_DESCRIPTION="Wipext Module" PRODUCT_NAME="Wipext Module" FILE_VERSION="1, 0, 0, 4" ORIGINAL_FILENAME="Wipext.DLL" INTERNAL_NAME="Wipext" LEGAL_COPYRIGHT="Copyright 2008" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x24064" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.4" UPTO_BIN_PRODUCT_VERSION="1.0.0.4" LINK_DATE="07/16/2009 07:21:17" UPTO_LINK_DATE="07/16/2009 07:21:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Data\sqlite3.dll" SIZE="466975" CHECKSUM="0xADE54FCB" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x10000" LINK_DATE="08/30/2008 16:24:37" UPTO_LINK_DATE="08/30/2008 16:24:37" />
<MATCHING_FILE NAME="Data\Themes\Office2007Black.dll" SIZE="357808" CHECKSUM="0x4A193188" BIN_FILE_VERSION="13.1.0.0" BIN_PRODUCT_VERSION="13.1.0.0" PRODUCT_VERSION="13, 1, 0, 0" FILE_DESCRIPTION="Office 2007 Black Ribbon Style" COMPANY_NAME="Codejock Software" PRODUCT_NAME="Office 2007 Black Style for Xtreme RibbonBar" FILE_VERSION="13, 1, 0, 0" ORIGINAL_FILENAME="Office2007Black.dll" INTERNAL_NAME="Office2007Black.dll" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6540B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="13.1.0.0" UPTO_BIN_PRODUCT_VERSION="13.1.0.0" LINK_DATE="05/26/2009 09:40:46" UPTO_LINK_DATE="05/26/2009 09:40:46" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Data\Themes\Office2007Blue.dll" SIZE="327600" CHECKSUM="0x331ED9FE" BIN_FILE_VERSION="13.1.0.0" BIN_PRODUCT_VERSION="13.1.0.0" PRODUCT_VERSION="13, 1, 0, 0" FILE_DESCRIPTION="Office 2007 Blue Ribbon Style" COMPANY_NAME="Codejock Software" PRODUCT_NAME="Office 2007 Blue Style for Xtreme RibbonBar" FILE_VERSION="13, 1, 0, 0" ORIGINAL_FILENAME="Office2007Blue.dll" INTERNAL_NAME="Office2007Blue.dll" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x55AE9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="13.1.0.0" UPTO_BIN_PRODUCT_VERSION="13.1.0.0" LINK_DATE="05/26/2009 09:40:48" UPTO_LINK_DATE="05/26/2009 09:40:48" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Data\Themes\Office2007Silver.dll" SIZE="352688" CHECKSUM="0x996E9ACC" BIN_FILE_VERSION="13.1.0.0" BIN_PRODUCT_VERSION="13.1.0.0" PRODUCT_VERSION="13, 1, 0, 0" FILE_DESCRIPTION="Office 2007 Silver Ribbon Style" COMPANY_NAME="Codejock Software" PRODUCT_NAME="Office 2007 Silver Style for Xtreme RibbonBar" FILE_VERSION="13, 1, 0, 0" ORIGINAL_FILENAME="Office2007Silver.dll" INTERNAL_NAME="Office2007Silver.dll" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6119B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="13.1.0.0" UPTO_BIN_PRODUCT_VERSION="13.1.0.0" LINK_DATE="05/26/2009 09:40:50" UPTO_LINK_DATE="05/26/2009 09:40:50" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

There was a similar issue in the 'Find Duplicate Files' tool where the process would crash during the scanning phase. This was corrected in v5.2. Please make sure that you're running the latest version of Ace Utilities (v5.2.3).

Download page: http://acelogix.com/download.html

Aneesh wrote:There was a similar issue in the 'Find Duplicate Files' tool where the process would crash during the scanning phase. This was corrected in v5.2. Please make sure that you're running the latest version of Ace Utilities (v5.2.3).

Download page: http://acelogix.com/download.html

Yes, running v. 5.2.3 32-bit, latest version. This is the version I am having problems with.

Error only occurs when attempting to include both drives in one scan. I can scan them on their own, but this is not helpful since my files are spread across storage devices.

We'll check it. Meanwhile, does it crash when you uncheck CRC/MD5 setting and then run?

Aneesh wrote:We'll check it. Meanwhile, does it crash when you uncheck CRC/MD5 setting and then run?

Tested, and yes. Same crash occurred during a check of just file sizes.

This is weird because it never used to do this before, which leads me to think a certain file is doing it, but doing each drive one at a time leads to no conflicts.

Crash occurs at "Removing non-duplicates" stage.

Ok, we'll check it, Tx.

Resolved.

Possible causes:

1. Filename too long to be recognized by Windows.
2. Japanese characters.
3. File index error.

Thank you for your observations.