Software Forum

Hi,
I've had to register here as Support were unable to assist.

I purchased Ace Utilities some years ago. I have moved on to a new machine ( Win7 64)

I am selling my old machine today / tomorrow and dont know the licence code so I can install on the new machine. Support state they have no record of my details. I have supplied the correct name to them as it shows up on the licence name on the old machine.

Can someone please tell me where I will find my licence details on the old machine before I uninstall Ace Utilities on it please

Thanks

Ace Utilities 32-bit and 64-bit license keys are different. If the key you purchased was for 64-bit Ace Utilities, then you can use it on Windows 7 64 also. To retrieve the license info, start a command prompt, navigate to the folder where Ace Utilities is installed and type "au info" without the quotes.

But if your key was for 32-bit Ace Utilities and you want to register Ace Utilities for a 64-bit Windows, then you need to purchase a key for 64-bit. If that's the case please send an email to Acelogix Support. They will provide you the necessary steps to proceed.

Thanks for the reply. Unfortunately I would need detailed instructions as to how to navigate from the command prompt !

I bought The software from yourselves some years ago. At the time it was called Ace Optimizer I believe. I would therefore need to upgrade to the 64 bit version.( I understand that previous purchasers would get a reduced price) The issue is that 'support' say they have no record of me in their database at all.

Thanks in advance

Assuming you've installed Ace Utilities in 'c:\program files\ace utilities'

Start menu > Run > type the following:
"c:\program files\Ace Utilities\au.exe" info
and click 'Ok'.

Regarding the 64-bit license, please send one more email to the Support section. I'll pass a note along as well. Tx.

Thanks for that Aneesh. I have the code, though not sure if two characters are an 0 or an O !! I will email support again requesting the link for the discounted price

hi

Please send that name and code to support, we will check it.

though not sure if two characters are an 0 or an O

It should be zero.

Thanks Hari, I have emailed support and am awaiting the link for the discounted price. I am running the trial at present on the new machine