Software Forum

I've been tring to defrag my registry via third party software with out success. I thought I would try your product and find all working well with the exception of the defrag / compactor. With in a few seconds of the program begining it freezes at "analizing Hive 3 of 9 software..." This happens with the other software Ive been using. If I have a corrupt file in software.log, will your product be able to find it, do you have any idea why this is happeining. I will be purchasing your product when my trial is over and would love to use this feature as well.

The third hive is huge. In your case, it might be several mega bytes. Please try giving the program at least 5 minutes.

We haven't seen this problem before, will have to investigate it further.

Are you using 2000 or XP SP2 ?

XP SP2
Tried your suggestion-same result

(defrag hard drive last evening, scan disc, reg cleaner, then registry compactor for 8 minutes-mouse, keyboard locked up and I can hear load being applied to computer)

Go to

C:\WINDOWS\system32\config

Please check the size of the file 'software'.

Have you scanned your system for viruses?

File Size-116M, 2437 files, 48 folders.

Yes-virus scan, spyware scan etc.

Just had to do system state restore. lost access to outlook,word,excel
tried to uninstall and only 2 programs listed on computer, all othersgone. back on track after restore

not AU utilities problem. Tried to get vcom product to find deleted files and stopped process in the middle of task

BriceWilliam wrote:File Size-116M, 2437 files, 48 folders.

Yes-virus scan, spyware scan etc.

Just had to do system state restore. lost access to outlook,word,excel
tried to uninstall and only 2 programs listed on computer, all othersgone. back on track after restore

not AU utilities problem. Tried to get vcom product to find deleted files and stopped process in the middle of task

116 MB for \Config folder ?? That's huge.

You must have lot of programs installed on your PC.

It will definitely take some time to scan/compact your Registry.

BriceWilliam,

Please see if the hard-disk activity led is blinking when it is 'frozen'.

hari wrote:BriceWilliam,
Please see if the hard-disk activity led is blinking when it is 'frozen'.

Hari, I'm sure that you mean "LED" light!

This may not help but it should'nt hurt either..You can change back if it shows no promise with your problem;

If you can access the BIOS;
Disable the "Power Management"ACPIinterface..
Should be a tab or line for this..Usually 3 or 4 choices:
eg.)"Max Power","Max Savings",Customized","DISABLED"-for instance.
Wording may vary..
Disable it.
Save settings and Exit the BIOS...
re-start Try running the Ace Utilities....
If no difference go back to the BIOS and change back...

*Did you just up to the SP2?

jazz.....................aka.....................DenB................

Yes I have alot of programs, most will not be installed againg if I need to reformat drive. A bit of a video editing junky

LED is off, hard drive is not active. Processor load is heavy.
Tried virus scanning again-lock up during process. Scanned separate files known to be hit by viruses-OK. Seems any accessive load placed on processor it locks up. I keep my computer case open with 10" fan blowing on it. Thought it could be a heat issue.

SP2 was installed when first offered by microsoft
I'll try changing BIOS setting and see if there is any difference.

Task Manager gives you a quick view of how each application, application component, or system process is using CPU and memory resources, as well as a summary of overall CPU and memory usage.

To run Task Manager, right-click the toolbar, and then click Task Manager. For more information on using Task Manager, see Task Manager Help

Please go to the folder

c:\program files\acelogix\registry compactor.

if there is a file rc.log in it, open it in notepad and post its contents here.

rc.log is present. Content is empty-nothing to past.

Go to

I could not agree with you more.