Software Forum

Hi.
I have recently upgraded to Raxco PerfectDisk 2008 Professional. After running Ace Utilities Registry Cleaner, PerfectDisk fails to open.

I get the following error message.

Could Not Connect

Unable to connect to machine () with current user. Error (-2147467262) Possibly the machine doesn't exist or there are firewall issues.

I Googled it and found that it is caused by a registry cleaner.

See here.
http://www.raxco.com/support/kb_detail. ... 1&ver=2008

To be sure that it was Ace Utilities causing the problem, I repaired PerfectDisk, then ran Ace Utilities again. Once again, I got this same error mesage when trying to open PerfectDisk.

I have been trying to find what entry it is so I can exclude it, but at this point in time, I have not been able to find it.

I will let you know if I do.


Kind regards...

OK. I found the entries:

-------------------------------------------------------------------------------------------------------
HKEY_LOCAL_MACHINE
Software\Classes\CLSID\{370E8519-2AFC-4E48-AA1A-43D8F4D0B8C9}
{KEY}

Invalid CLSID
-------------------------------------------------------------------------------------------------------
HKEY_LOCAL_MACHINE
Software\Classes\Interface\{39121AAC-0BF2-4281-9055-029CE5866C0D}
{KEY}
{370E8519-2AFC-4E48-AA1A-43D8F4D0B8C9}
Invalid interface
-------------------------------------------------------------------------------------------------------
HKEY_LOCAL_MACHINE
Software\Classes\Interface\{A6D9E95C-0B82-439C-BF59-3FF47F54CB3E}
{KEY}
{370E8519-2AFC-4E48-AA1A-43D8F4D0B8C9}
Invalid interface
-------------------------------------------------------------------------------------------------------
HKEY_LOCAL_MACHINE
Software\Classes\Interface\{C4E35ABD-D7AC-4787-B371-F41D34FF72E8}
{KEY}
{370E8519-2AFC-4E48-AA1A-43D8F4D0B8C9}
Invalid interface
-------------------------------------------------------------------------------------------------------


It looks like Ace Utilities is not the only one having problems with PerfectDisk 2008.

See here:
http://forums.iobit.com/showthread.php?t=714

Thanks protocol for the info. We'll check this. Meanwhile, I suppose you can add these entries to the ignore list, if you have done it already.